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    Frequently Asked Questions

General FAQ

When is prime season in Snowmass?

Prime season in Snowmass is post-Thanksgiving through mid-March. Summer is also a bustling season in the village because of the warm weather and abundant outdoor activities.

Complimentary bus service is available from the Snowmass Village bus terminal, located across the street from Viewline Resort Snowmass.

From sunshine to snow and everything in between, Snowmass is an all-season destination for adventure and relaxation. Explore all attractions, activities, and events here.

Snowmass typically closes in early to mid-April. See up-to-date season dates here.

Yes, please get in touch with us to inquire about availability.

Resort fee covers self-parking, standard internet service, airport shuttle service, community shuttles, and a variety of onsite entertainment and après programming.

We are approximately 12 miles from Aspen, and easily accessible by car or complimentary bus service. See transportation options and get directions.

Viewline Resort Snowmass is conveniently located only 8 miles from the Aspen/Pitkin County Airport (ASE). Complimentary guest shuttles provide service to the Airport and throughout Snowmass Village. Up to 200 flights per week offer reliable same-day connections from points across the globe. See driving directions to Viewline Resort Snowmass from all nearby airports.

We welcome dogs up to 35 pounds for $75 during the summer season (May-October) and $150 per stay during the winter season (November-April). Maximum of one pet per room. No charge for service animals.

Self-parking is available in public lots 8-13. Charges are covered by your daily resort fee.

Cancellation policies may vary depending on the rate and dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, please contact us. Alternatively, you can cancel your reservation online.

Check-in is 4:00 pm and check-out is 11:00 am. If you’d like to request an early check-in or late check-out, contact us, and we’ll be happy to help accommodate your request.

Dining FAQ

Is room service available?

Room service is available and can be ordered through the use of your in-room telephone.

Viewline Resort Snowmass is home to two new mountainside restaurants:

Stark’s Alpine Grill
Cozy and casual, Stark’s Alpine Grill is an all-day destination for slopeside dining. Specializing in innovative American fare—rustic pizzas, hearty soups, sandwiches, and creative entrées—the entire menu is made with fresh ingredients that celebrate the best of the season.

Viewline Lobby Bar
Settle into a seat at this casual eatery for exceptional all-day dining, framed by sweeping views of Snowmass Mountain and the Roaring Fork Valley. Sit fireside in the lounge or outdoors on the patio for breakfast, lunch, and beyond.

Accommodations FAQ

What are the guestroom amenities?

All guestrooms are guaranteed the following amenities. Some accommodations, like our Viewline Suites, Mountain Front Suites, Signature Suites, and Penthouse Suites, offer additional amenities.

  • 55″ Samsung Smart TV
  • Yoga TV app
  • Air conditioning
  • Humidifier
  • Luxe bedding & linens
  • Signature bath amenities
  • Mini refrigerator
  • Coffee maker with coffee and condiments
  • Blow dryer
  • Iron & ironing board
  • Complimentary WiFi modem in room
  • Electronic safe

At Viewline Resort Snowmass, we have 254 luxurious guestrooms, including 20 suites. We offer a variety of suites, all of which have been recently renovated. With this renovation, we added 2 Penthouse suites that each have two bedrooms.

The following room types offer guaranteed views of the mountains: Junior Suite, Classic Suite
Premium Suite, Mountain Front Suite, Signature Suite, Snowmass Penthouse Suite, Viewline Penthouse Suite.

Spa FAQ

Can I receive treatment if I am suffering from certain health problems?

Guests with high blood pressure, epilepsy, cardio conditions, recent surgery, or who are pregnant should consult a physician before considering a treatment option that includes applied heat.

Lupine Spa welcomes guests ages 18 and older.

All services are subject to a 20% service charge and applicable sales taxes.

Lupine Spa provides locker storage for use during your treatment. We encourage guests to leave any valuable items in their guest room or at home before coming to the spa.

As you will be draped during treatments, suggested attire for most services is a robe and slippers, which will both be provided upon arrival.

We recommend arriving at least 30 minutes before your appointment so you may enjoy our locker room, eucalyptus-infused steam room, and relaxation lounge.

Your service provider will ask you a few questions about your general health and well-being to ensure your experience can be tailored to your specific needs. In addition, we encourage you to let the team know if you have known allergies so we can make alternative options available.

This space is an oasis, so we ask all guests to refrain from using mobile devices of any kind. In addition, to utilize the spa facility or enjoy a treatment, you must be at least 18 years old.

We provide locker storage for use during your treatment. We encourage guests to leave valuables in their room or at home before visiting the spa.

Lupine Spa’s hours change seasonally. Please refer to our spa page for up-to-date hours or contact us with any questions.

Lupine Spa does provide locker storage for use during your treatment. We encourage guests to leave any valuable items at home or in their room prior to their treatment.

Simply call (970) 923-8298 to let us know up to 24 hours in advance, and we’ll take care of the rest. Cancellations within 24-hours will result in a 50% cancellation fee, and no-shows will result in a 100% cancellation fee.

Meetings & Events FAQ

Does the hotel offer a discounted guest room block?

Yes, we do!

Wedding parties can secure a reduced group rate for their loved ones traveling to join in on the celebrations. Simply contact our sales team with arrival and departure dates, and they will provide you with the lowest available rate for that time frame to lock in. Please be aware that to secure a block rate for your loved ones, there is a minimum requirement of 10 rooms per night.

 

Yes, you can! We offer multiple beautiful ceremony locations within the hotel premises. To inquire about pricing and availability for these locations, please reach out to our dedicated sales team. Ceremony fees vary depending on the site selection, ranging from $500 to $3000.

We do offer cake cutting services for a nominal fee of $5 per person. Although we don’t provide wedding cakes, we’re more than happy to include cakes from licensed bakeries in your celebration. For everyone’s safety and to maintain our high standards, our culinary team will expertly handle the cake cutting process.

Yes, menu tastings are available.

For wedding parties with a Food & Beverage minimum of $10,000, a complimentary tasting for four adults is provided.

We recommend scheduling tastings at least two to three months prior to your event date. Please note that all tastings require a minimum of two weeks’ notice and are limited to a maximum of four guests. Additional guests may attend at an extra tasting fee, depending on the selected menu. Tastings are scheduled from Monday to Thursday at 3:00 pm.

You’ll need to provide the final guaranteed attendance count 7 days prior to your event. If this count isn’t provided by the designated deadline, we’ll use the estimated attendance stated in the Banquet Event Order. Please note that you’ll be charged based on the final count or the guaranteed attendance number, whichever is greater.

Viewline Resort Snowmass requires a valid credit card on file for all groups and events. Final payment is due three business days prior to the group event. Final payment will reflect estimated charges based on the final count or food and beverage minimum, whichever is higher. Final payment must be in the form of credit card, cashier’s check, or cash.

Yes, your deposit is non-refundable and cancellation fees apply based on the date of cancellation. Please refer to your contract.

Of course! Our talented chefs and the catering manager will work with you to create a menu for your wedding or meeting.

The hotel must provide all alcoholic beverages for your event. All food and beverage must be consumed on hotel property per our liquor license. We are happy to accommodate beverages not listed on our menu. All guests in attendance of the event consuming alcoholic beverages must be at least 21 years old and possess a valid ID. Viewline Resort Snowmass reserves the right to request proof of age.

With our standard wedding packages, all banquet staff are included. However, it’s important to note the following labor fees:

  • Bartenders: One bartender is required for every 75 guests. The rate for each bartender is $150 for 4 hours of service, with an additional $75 per hour.
  • Cashiers: A cashier is priced at $100 each, with one required per 100 guests.
  • Coat Check Attendants: Priced at $150 each, one coat check attendant is needed per 100 guests.
  • Security: Security personnel are billed at a rate of $55 per hour, with one required for every 250 guests.

Yes. Encore, our partner for audiovisual services, can assist in the set-up of hybrid meetings.

We have a list of recommended vendors, however, you are more than welcome to select your own. All we need is a certificate of insurance from them.

Room rental fee is to secure the venue and covers all setup including tables, chairs, and staging. It does not include sales tax or the service fee.

The food & beverage minimum is the least amount required to spend on any combination of hotel-provided food and beverage for your wedding to secure the selected space. It does not include sales tax or the service fee. The food and beverage minimum is achieved by selecting packages or individually priced, à la carte menu items to equal or exceed the food and beverage minimum.

Yes, based on your requirements, a personalized seating diagram will be designed by your catering manager.

Yes. If you wish to reserve a block of rooms for your guests and family, please notify your catering sales manager. Another option is to utilize a 15% discount booking code. This option does not hold the couple financially liable.

We recommend scheduling tasting two months prior to your event date. All tastings require at least 2 weeks prior notice and are available for a maximum of four guests. Additional guests may attend at an additional tasting fee based on the menu selected. Tastings are scheduled Monday – Thursday at 3:00 pm.

Nearby Attractions

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Anderson Ranch Arts Center

Anderson Ranch Arts Center

Make art, learn new skills, and share ideas in the fully equipped artistic studios at Anderson Ranch.

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Skier going down hill

Aspen Highlands

One of the four mountains in the Aspen Snowmass area, Aspen Highlands is well known for its expert terrain, back bowls, and après scene at Cloud Nine Aspen Bistro.

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Aspen Mountain

One of the four mountains in the Aspen Snowmass area, Aspen Mountain combines the best of local & global cultures to offer world-class skiing, breathtaking views, and a lively après scene.

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Man shopping for coat

Aspen Sports

Head to this retail shop for outdoor apparel and gear, ski rentals in winter, and bike rentals in the summer.

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Base Camp Bar & Grill

Base Camp Bar & Grill

This casual restaurant and bar features classic American fare, local beers, live music, and two patios.

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Big Hoss Grill

Big Hoss Grill

Serving up everything from breakfast to BBQ, Big Hoss Grill’s diverse menu is a hit with the whole family.

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Buttermilk Mountain

One of the four mountains in the Aspen Snowmass area, Buttermilk Mountain serves as the perfect playground for kids and beginners to learn the basics, master the terrain park, skin uphill, or watch the world’s best athletes during X Games.

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Clark's Market

Clark’s Market

This local market puts the emphasis on natural, organic, and gourmet products to fit your active lifestyle.

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Crepe Shack

Crepe Shack

Treat your tastebuds to sweet and savory crepes, along with a variety of ice creams and refreshments.

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Located on the Snowmass Golf Course, the track is perfect for classic nordic, skate skiing, snowshoeing, or a winter walk in the sun.

Trail access is free, however, you will need to bring your own gear or rent gear from the Aspen Cross Country Center.

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People ice skating in an outdoor rink at night

Enjoy free family-friendly ice skating at The Rink from 1 PM – 9 PM, weather permitting. The Rink offers free rentals.

Free Ice Skating at The Snowmass Village Ice Rink

Enjoy free family-friendly ice skating at The Snowmass Village Ice Rink from 9 AM – 9 PM, weather permitting. Bring your own skates. The rink is closed on Wednesdays and Thursdays after 6:00 p.m. for our Adult Hockey League.

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Il Poggio

Il Poggio

Il Poggio specializes in handmade, traditional, and innovative foods from Italy and beyond.

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Little Mammoth Steak House

Little Mammoth Steak House

This family-owned restaurant is renowned for its signature steaks served on Himalayan salt blocks.

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Maroon Bells-Snowmass Wilderness

Maroon Bells-Snowmass Wilderness

The popular Maroon Bells-Snowmass Wilderness area is located within the Elk Mountains. Permit required.

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New Belgium Ranger Station

New Belgium Ranger Station

Enjoy food crafted to pair with local New Belgium draft brews at this chill spot with live music.

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Slow Groovin' BBQ

Slow Groovin’ BBQ

This casual outpost features Colorado BBQ plates, craft brews and cocktails, and outdoor seating.

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Snowmass Lanes & Lounge

Snowmass Lanes & Lounge

Go bowling and play pool, foosball, and more in the comfortable atmosphere of Snowmass Lanes & Lounge.

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Snowmass Mountain

One of the four mountains in the Aspen Snowmass area, Snowmass Mountain is the largest, and possibly the most inviting. With a little something for everyone, from beginners to experts, Snowmass Mountain is Viewline Resort’s home mountain. Enjoy staying in one of our ski-in/ski-out suites directly off iconic Fanny Hill!

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Ski Equipment

Snowmass Sports

Snowmass Sports is a locally owned shop offering ski, snowboard, and bike equipment and rentals.

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Sundae

Sundae

Visit Sundae for small-batch artisan ice cream and creative flavors served with a smile, every day.

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Taster's Pizza

Taster’s Pizza

This friendly pizza parlor serves up specialty and build-your-own pies, as well as salads and subs.

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Alpine Coaster

Tucked in among the trees and rocks at the top of the Elk Camp Gondola are the Breathtaker Alpine Coaster, Treeline Trial Challenge Course, and Rugged Ascent Climbing Wall. In addition, the Lost Forest operates as a home base for fishing, hiking, and disc golf. Open summer season.

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The Stew Pot

The Stew Pot

The oldest restaurant in Snowmass, The Stew Pot serves up stews, sandwiches, and local comfort food.

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Venga Venga

Venga Venga

Head to Venga Venga for fresh Mexican fare, handcrafted margaritas, and a fun, casual atmosphere.

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Viewline Snowmass

Viewline Resort Snowmass is a new four-season destination for outdoor adventure and alpine relaxation, featuring contemporary mountainside accommodations, two casually elevated restaurants, and a revitalizing spa.

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