Frequently Asked Questions

Complimentary bus service is available from the Snowmass Village bus terminal, located across the street from Viewline Resort Snowmass.

From sunshine to snow and everything in between, Snowmass is an all-season destination for adventure and relaxation. Explore all attractions, activities, and events here.

Snowmass typically closes in early to mid-April. See up-to-date season dates here.

Yes, please get in touch with us to inquire about availability.

Resort fee covers self-parking, standard internet service, airport shuttle service, community shuttles, and a variety of onsite entertainment and après programming.

We are approximately 12 miles from Aspen, and easily accessible by car or complimentary bus service. See transportation options and get directions.

Viewline Resort Snowmass is conveniently located only 8 miles from the Aspen/Pitkin County Airport (ASE). Complimentary guest shuttles provide service to the Airport and throughout Snowmass Village. Up to 200 flights per week offer reliable same-day connections from points across the globe. See driving directions to Viewline Resort Snowmass from all nearby airports.

We welcome dogs up to 35 pounds for $150 per stay. Maximum of one pet per room. No charge for service animals.

Self-parking is available in public lots 8-13. Charges are covered by your daily resort fee.

Cancellation policies may vary depending on the rate and dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, please contact us. Alternatively, you can cancel your reservation online.

Check-in is 4:00 pm and check-out is 11:00 am. If you’d like to request an early check-in or late check-out, contact us, and we’ll be happy to help accommodate your request.

Viewline Resort Snowmass is home to two new mountainside restaurants:

Stark’s Alpine Grill
Cozy and casual, Stark’s Alpine Grill is an all-day destination for slopeside dining. Specializing in innovative American fare—rustic pizzas, hearty soups, sandwiches, and creative entrées—the entire menu is made with fresh ingredients that celebrate the best of the season.

Viewline Lobby Bar
Settle into a seat at this casual eatery for exceptional all-day dining, framed by sweeping views of Snowmass Mountain and the Roaring Fork Valley. Sit fireside in the lounge or outdoors on the patio for breakfast, lunch, and beyond.

At Viewline Resort Snowmass, we have 254 luxurious guestrooms, including 20 suites. We offer a variety of suites, all of which have been recently renovated. With this renovation, we added 2 Penthouse suites that each have two bedrooms.

The following room types offer guaranteed views of the mountains: Junior Suite, Classic Suite
Premium Suite, Mountain Front Suite, Signature Suite, Snowmass Penthouse Suite, Viewline Penthouse Suite.

Guests with high blood pressure, epilepsy, cardio conditions, recent surgery, or who are pregnant should consult a physician before considering a treatment option that includes applied heat.

No, Lupine Spa welcomes day guests, including full access to our hot tub and heated pool.

Lupine Spa welcomes guests ages 18 and older.

All services are subject to a 20% service charge and applicable sales taxes.

Lupine Spa does provide locking storage for use during your treatment. We encourage guests to leave jewelry, watches, and all electronics in your guestroom or at home prior to coming. Unfortunately, we cannot be responsible for lost items during your visit.

As you will be draped during treatments, suggested attire for most services is a robe and slippers, which will both be provided upon arrival.

We recommend arriving at least 30-minutes before your appointment. You’ll have plenty of time to enjoy a light refreshment in our serene pre-treatment lounge, then change, shower, and steam in our luxurious locker rooms ahead of your treatment. If you’re joining us for a massage or body treatment, showering and steaming prior to your appointment are required.

Upon arrival, we’ll ask you a few questions about your general health and well-being to assure your experience can be tailored to your specific needs. Some of our organic compounds may include allergens, so we’ll also ask about any known allergies to make alternative options available.

This space is an oasis, and as such, we ask all guests to refrain from using mobile devices of any kind.

Lupine Spa’s hours change seasonally. Please refer to our spa page for up-to-date hours or contact us with any questions.

Lupine Spa does provide locking storage for use during your treatment. We encourage guests to leave jewelry, watches, and all electronics in their room or at home prior to coming. Unfortunately, we cannot be responsible for lost items during your visit.

Simply call (970) 923-8298 to let us know up to 24 hours in advance, and we’ll take care of the rest. Cancellations within 24-hours will result in a 50% cancellation fee, and no-shows will result in a 100% cancellation fee.

Yes. You may arrange to have your ceremony at the hotel. Ceremony fees range from $500 to $3000 depending on the site selection.

Our wedding package prices do not include a cake cutting fee. The cake cutting fee is $5.00 per person.

Yes, based on your requirements, a personalized seating diagram will be designed by your catering manager.

We recommend scheduling tasting two months prior to your event date. All tastings require at least 2 weeks prior notice and are available for a maximum of four guests. Additional guests may attend at an additional tasting fee based on the menu selected. Tastings are scheduled Monday – Thursday at 3:00 pm.

Final guaranteed attendance is due three business days prior to any event. If the guarantee is not provided by the designated due date and time, the estimated attendance on the Banquet event order will apply. After guaranteed attendance is received, we can only accept an increase in the number of expected attendees. You will be charged for the final count or the guaranteed attendance number, whichever is greater.

Viewline Resort Snowmass requires a valid credit card on file for all groups and events. Final payment is due three business days prior to the group event. Final payment will reflect estimated charges based on the final count or food and beverage minimum, whichever is higher. Final payment must be in the form of credit card, cashier’s check, or cash.

Yes, your deposit is non-refundable and cancellation fees apply based on the date of cancellation. Please refer to your contract.

Of course! Our talented chefs and the catering manager will work with you to create a menu for your wedding or meeting.

The hotel must provide all alcoholic beverages for your event. All food and beverage must be consumed on hotel property per our liquor license. We are happy to accommodate beverages not listed on our menu. All guests in attendance of the event consuming alcoholic beverages must be at least 21 years old and possess a valid ID. Viewline Resort Snowmass reserves the right to request proof of age.

All staff with the exception of bartenders and coat check attendants are included with our standard wedding package offerings. One bartender is provided with every 50 guests. Any additional is a charge of $150. Coat check attendants are an additional charge of $150 each per one hundred guests.

Yes. Encore, our partner for audiovisual services, can assist in the set-up of hybrid meetings.

We have a list of recommended vendors, however, you are more than welcome to select your own. All we need is a certificate of insurance from them.

Room rental fee is to secure the venue and covers all setup including tables, chairs, and staging. It does not include sales tax or the service fee.

The food & beverage minimum is the least amount required to spend on any combination of hotel-provided food and beverage for your wedding to secure the selected space. It does not include sales tax or the service fee. The food and beverage minimum is achieved by selecting packages or individually priced, à la carte menu items to equal or exceed the food and beverage minimum.

Yes, based on your requirements, a personalized seating diagram will be designed by your catering manager.

Yes. If you wish to reserve a block of rooms for your guests and family, please notify your catering sales manager. Another option is to utilize a 15% discount booking code. This option does not hold the couple financially liable.

We recommend scheduling tasting two months prior to your event date. All tastings require at least 2 weeks prior notice and are available for a maximum of four guests. Additional guests may attend at an additional tasting fee based on the menu selected. Tastings are scheduled Monday – Thursday at 3:00 pm.